Frequently Asked Questions

Get help using the Nokkel adviser dashboard or client app.

Who can see the information I add?

Information you add about your property is stored securely and used to provide insights within the Nokkel platform. You and your adviser can view the same information to support your financial planning.

Is my data secure?

Nokkel uses secure systems to protect your personal and property information. Your data is handled according to our privacy policy.

Can I track more than one property?

Yes. You can save and track multiple properties within the app.

What information do I need to add about my property?

You will be asked to provide details such as ownership information and mortgage details to help improve insights about your property.

Can I add a valuation if one is missing?

Yes. If Nokkel cannot automatically estimate the value of a property, you can manually add a valuation.

Can I edit my property valuation?

Yes. You can edit or update the valuation of your property if you believe a different value better reflects the current market value.

Why is there no valuation for my property?

In some cases there may not be enough data available to generate an automated valuation. When this happens, you can add your own estimated valuation for the property.

Why might my property value change over time?

Property values may change as market conditions change or as new property data becomes available. Nokkel periodically updates its valuation models to reflect current market trends.

How does Nokkel estimate property values?

Nokkel estimates property values using its own valuation model supported by external data. Our models analyse property data and local market trends to generate an estimated value.

I can’t find my property in the search results. What should I do?

Try searching using your postcode or nearby streets. If the property still does not appear, it may not yet be included in our property data. In that case, you can enter the property details manually.

How do I add my property?

Search for your property on the map and select it. From there, you can save the property to your profile and track its value.

Why do I see many properties on the map?

The map shows properties and local market data to help provide context for property values in your area. This allows you to explore how property values vary nearby.

Still have questions?

Contact Us